Terms & conditions

1. Using HelioLearn

These terms apply to HelioLearn’s online learning resources and guided tuition at heliolearn.com. Read them together with our privacy policy, cancellation and refund policy and digital delivery policy. The business and support details are on our contact page.

2. Adults manage accounts and purchases

A parent, guardian or other responsible adult must manage a child’s tuition enrolment and payments. Provide accurate account information, keep sign-in credentials and private access links secure, and use only accounts you are authorised to access. Student access is limited to the child’s own learning tasks and does not authorise purchases.

3. Class approval and service scope

Enrolment is subject to an approved teacher, class capacity and an agreed schedule. Review the grade, subject, price, package start and expiry before paying. A request is not confirmation of a class. Monthly tuition provides 480 minutes, limited to eight sessions and designed as eight 60-minute sessions, in a class of up to six learners, unless the confirmed offer expressly states otherwise.

Learning resources and teacher feedback support progress; no particular examination result, mastery level or certification is promised.

4. Prices and payments

Published starting rates and final invoice amounts are in Indian rupees (INR), per learner. The approved class and invoice show the agreed amount. Any applicable taxes or additional charges must be disclosed before payment. Do not pay an amount you have not agreed to.

Online checkout is offered only when enabled for an eligible invoice. Where available, Razorpay processes the payment. An order creation, payment screenshot or bank debit alone does not confirm delivery; the payment must be verified. HelioLearn does not ask for your card PIN or UPI PIN.

There is no automatic renewal, recurring debit or automatic purchase of extra learning time. A new monthly package requires a fresh request and payment.

5. Attendance and billing

The teacher submits delivered and attended minutes; the guardian can confirm or dispute the record before administrative review. Hourly invoices are based on reviewed attended minutes at the agreed class rate. Monthly minutes are consumed only after review. Raise a disputed attendance record before confirming it.

6. Cancellation and refunds

A full refund is available before the first session. After tuition starts, unused sessions or minutes are refundable at the agreed package rate. If HelioLearn cancels an undelivered session and you do not accept a replacement, the undelivered portion is refundable. Approved refunds are initiated within 5–7 working days. See the full policy for the calculation and request process.

7. Responsible use and learning materials

Use HelioLearn for lawful learning. Do not harass other users, post harmful or inappropriate material, share another learner’s records, misuse meeting links or interfere with the service. Use the learning materials for your personal learning; do not republish or sell content without permission from the relevant rights holder.

8. Online meetings and access

Tuition meetings may open in Zoom or Google Meet. Their account, device, camera, microphone and meeting controls are subject to the provider’s terms. You need a compatible device and an internet connection. Guardians should supervise children as appropriate. Do not record a session or share a child’s image without the necessary permissions.

9. Service changes and consumer rights

Availability may be affected by maintenance or technical problems. Contact support if paid access or a scheduled service cannot be delivered. Undelivered services remain subject to the refund policy. Nothing in these terms removes rights available under applicable consumer law. Updated terms apply prospectively; changes do not remove refund rights for a purchase already made.