No physical delivery
Our tuition, learning activities and digital learning resources are delivered online. No courier, shipping charge or physical return is involved in these services.
When access is delivered
Public learning resources are available through their published website pages. Account-based resources require sign-in and the applicable access permissions.
Tuition is delivered on the schedule agreed for the approved class. A monthly package starts and expires on the dates stated in the confirmed entitlement. Monthly tuition access requires an approved enrolment and verified payment; creating an order or submitting a screenshot does not activate a package. Hourly tuition follows an approved enrolment and schedule, with billing after attendance review.
Review the schedule and package dates before payment. There is no promise of an immediate lesson when you pay. If access is missing after payment verification, contact support with your invoice reference before paying again.
Joining your class
Eligible learners open their private meeting link from the tuition workspace during the permitted session window. Meetings use the indicated external provider, such as Zoom or Google Meet. A compatible device and reliable internet connection are needed.
Delayed or undelivered services
If access cannot be provided or a confirmed session cannot be delivered, contact us to arrange support, an agreed replacement or a refund for the undelivered portion under our cancellation and refund policy.
Need a hand?
For a class, payment, refund or privacy question, contact HelioLearn support. A parent or guardian should contact us on behalf of a child.